If you need BDTfun support, request a callback first

Fast response

Support team usually handles common questions in 3 steps; many from Dhaka enable the in-app chat earlier

Local payment info

There are separate guidelines for bKash, Nagad, and Rocket to reduce issues with deposits or identity verification

Official information

There is a risk of fake numbers, so proceed from the official BDTfun Contact

Help Center

Short answers to common questions are already on the BDTfun Help page, so you don't have to visit the same place repeatedly

1. Open the app

Open the BDTfun App and log in. Android users may first check the APK settings.

2. Open the Help section

From the Help Center, choose the contact option; BDTfun Support and BDTfun Contact are shown separately

3. Request a callback

Describe the issue type and send it; the team usually replies within 10-15 minutes

Dhaka City

9:00 AM to 11:00 PM; live chat works faster during peak city hours

Chittagong Region

From 10:00 AM to 10:00 PM, bKash top-up questions are more common here

Sylhet Region

From 12:00 PM to 9:00 PM, assistance with Rocket verification is available

Rajshahi Region

From 9:00 AM to 8:00 PM, Nagad-related answers are typically available in the same session

In-app chat

This is the fastest route; after BDTfun login, start from the help icon at the bottom of the screen

Help Center instructions

For those who want to read first, the BDTfun Help page has step-by-step answers; understand the main topic in 2 minutes

Quick list

• Check if the BDTfun App is updated
• Check whether your login information is correct
• Keep your bKash, Nagad, or Rocket receipt handy
• Send messages in Dhaka time

What to avoid

• Do not use fake numbers or unknown links
• Do not send the same question repeatedly
• Do not enter the wrong account name
• Do not provide incomplete payment information